faq

Facts & Questions

What is the difference between the Free and PRO versions?

The content and price are the same once you purchase the Full Version package in the Free version.

However, while the Free version can only be used on the account that made the purchase, the PRO version allows Family Sharing with up to 5 devices.

Here are the instructions from Apple on how to set up Family Sharing

And here are the instructions from Google on how to set up Family Library

Are your games subscription-based?

No, it's a one-time payment, and you own the app for life—or as long as the digital store where you made the purchase continues to exist.

I made a purchase, but my letters are still locked.

There are usually two possible situations:

You purchased the PRO version using the link to the store from the Free version. If this is the case, please close the Free version and find the PRO version installed on your device.

The purchase wasn’t valid. However, if you can identify the purchase in your history and received a confirmation email, please contact us at contact@parkelsoft.com.

I'm a school/educator and want to buy multiple licenses in bulk.

For the iOS (iPads) devices, simply purchase the PRO licenses you need through Apple School Manager. There is a 50% discount for more than 20 licenses!

For Android/ChromeOS devices, we are working on a solution.

My child is learning different letters at school.

In LetraKid and LetraKid Cursive, we cover over 20 fonts used in schools worldwide. Please check first to see if your specific font is already included. If not, let us know at contact@parkelsoft.com, and we may add it in a future update.

My child is left-handed.

Go to Settings and select Left-Hand Mode.

I want to discuss a custom version that covers a specific writing style, language, etc.

Our technology is very flexible and can support any type of glyphs (Latin, Arabic, drawings, etc.). Please contact us at contact@parkelsoft.com, and we can discuss your needs.

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